Covad receives ‘Customer First’ award

April 10, 2007

Covad has received the “Customer First” award from NeuStar, Inc.

“Covad is being recognized this year for putting its customers first and continuing to automate its provisioning and ordering functionality,” said John Malone, NeuStar senior vice president, Sales and Business Development. “As a valued partner, we applaud Covad’s focus on achieving technical excellence and its vision in creating an
excellent customer experience.”

I [editor of this page] would have to personally say that our customers have been impressed with Covad’s provisioning and customer service so I can second that award. See if your location can be reached by Covad here: covad T1 line

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Qwest Q3 2006

October 31, 2006

Qwest has released their Q3 2006 results. The earnings per share improved again for the 3rd quarter in a row. The number of customer connections have also increased.

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VoIP for business becomming Mainstream?

October 16, 2006

While many businesses are scared away by the word VoIP it seems to become more and more mainstream. We especially see many large companies choosing a VoIP based solution for their multi-location offices. Read the rest of this entry »

Missoula plan documents

October 16, 2006

Here is an overview of documents found regarding the Missoula Plan for intercarrier compensation:

  • Posts on this site regarding Missoula Plan: link
  • Original filed plan:link
  • Comments on Mossoula Plan by supporters: link and link
  • Public notice to file comments: link
  • Commisioner briefing (good overview) from the National Regulatory Research institute: link
  • Missoula Plan workshop Illenois: link doc1 doc2
  • ATT Missoula plan presentation (powerpoint): link
  • Time Warner Telecom Missoula plan presentation (powerpoint): link
  • Illinois Attorney General: link
  • Comcast presentation: link
  • Level3 presentation: link
  • GVNW presentation: link

We try to keep this page updated so bookmark for reference. Leave a comment if you have more sources to share.

last update: oct 16th,2006

Nuvox launches VoxNet

October 13, 2006

NuVox Communications announced the launch of VoxNET, its comprehensive suite of Multi Protocol Label Switching (MPLS)-based networking solutions. VoxNET, designed exclusively for small and medium-sized business customers, is now available in all of NuVox’s markets in the Southeast and Midwest. Read the rest of this entry »

Qwest gets big Willamette Dental contract

October 12, 2006

Qwest has signed a three-year data networking and Voice over Internet Protocol (VoIP) agreement worth $3.8 million with Willamette Dental, one of the largest managed dental care providers in the Northwest. Willamette Dental provides full-service dentistry at office locations in Idaho, Oregon and Washington state. Read the rest of this entry »

Covad and Compass Group

October 12, 2006

CovadCovad Communications Group, Inc. is now providing technology solutions for the American division of Compass Group, the world’s largest contract foodservice management company.

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Business phone VoIP trunking

October 10, 2006

Nuvio now offers “Business Phone Trunking”, Nuvio VoIP Trunking works with all existing PBX and Key Telephone Systems. (Read more…)

BellSouth Expands VoIP portfolio with Avaya Solutions

October 3, 2006

BellShouthBellSouth announced today that it has entered into an agreement with Avaya to resell Avaya IP telephony solutions to businesses. Customers can now work with BellSouth as a single point of contact to address telephony, messaging and contact center requirements using Avaya’s broad portfolio of IP-based solutions. Read the rest of this entry »

Qwest OneFlex(r) IP Long Distance

September 20, 2006

qwestQwest today announced that it has expanded its suite of Internet telephony products available to business customers. With the new Qwest OneFlex(r) IP Long Distance and Qwest OneFlex(r) IP Toll Free products, business customers can now combine the cost-effectiveness of IP transport with the traditional accessibility of the public switched telephone network (PSTN). The products provide great customer benefit by allowing them to receive toll-free calls and make domestic and international calls with their IP service. Read the rest of this entry »

NuVox Expands its Service to Conway, AR

September 5, 2006

logo.gifNuVox Communications, a leading Integrated Communications Provider (ICP) serving business customers in 16 Southeastern and Midwestern United States, announced today that it has expanded its calling and service area to include Conway, Arkansas. The company currently provides services to hundreds of businesses in the greater Little Rock area. Read the rest of this entry »

Qwest Uses ‘Horsepower’

July 24, 2006

qwest_logo.gifQwest Communications International Inc. (NYSE: Q) announced today it helped the United States Department of Agriculture (USDA) Forest Service prepare for the fire season. Qwest technicians used horses to install the network connections and develop facilities for enhanced customer service and resource management in the Coconino National Forest in Arizona.

Qwest ultimately delivered voice and data services that enable the USDA Forest Service to link multiple offices via voice over IP (VoIP). The company also developed a 24-hour emergency response team to help the customer with communications through the busy fire season.

Qwest used horses to install the network connections in the area because the Coconino National Forest is home to endangered species and archaeological sites. Technicians also performed the installation in partnership with USDA Forest Service archaeologists and biologists to help preserve these delicate forest resources.

“The Qwest team respected the environment and found a creative way to make the installation of modern communications services work for us despite the environmental challenges,” said Doug Denk, USDA Forest Service. “The Coconino National Forest is one of the most diverse national forests with landscapes ranging from the Red Rocks of Sedona, to Ponderosa Pine Forests, to alpine tundra. The sensitive areas we encountered were mountains, canyons, creeks and streams, and we were especially impressed with Qwest’s ‘cable-wrangling’ skills.”

“Qwest has experience delivering service in challenging situations, and this is a great example of what Qwest does for customers in the Spirit of Service,” said Tom Richards, Qwest executive vice president for the business markets group. “We use many nontraditional methods of delivering service to customers – helicopters, snow cats and now horses are all part of our customer service cavalry.”

Qwest also provides voice and data services to other federal government agencies such as the Department of Treasury, the National Science Foundation, the Department of Energy, the Department of Labor, the Department of Justice, and the Federal Aviation Administration Telecommunications Infrastructure (FAA FTI). Qwest ranks in the top 50 of the 2006 “Top Federal Prime Contractors” as ranked in the Washington Technology.