Verizon Business Signs New Contract With U.S. General Services Administration

July 24, 2006

vblogowhite1.gifVerizon Business announced today that it has signed a new two-year agreement with the U.S. General Services Administration to provide services under the Federal Telecommunications Service (FTS) 2001 contract.The agreement bridges the current FTS2001 agreement, which expires on Jan. 10, 2007, and the Networx contract, which is expected to be awarded by the GSA later this year or early next year. The new agreement will run from Jan. 11, 2007, through Jan. 10, 2009, with the option to extend it for three additional six-month periods. Verizon Business will continue to offer, at current rates, the telecommunications services it has been providing under the existing FTS2001 contract.

In addition, Verizon Business will offer new advanced services, including secure remote communications services for teleworkers; enhanced hosting services to support government content delivery; data protection and recovery services; and secure multi-media collaboration technologies.

The new contract will enable Verizon Business to provide service to federal customers during the conclusion of the GSA’s Networx evaluation and transition to the Networx contract. The Networx program is one of the largest federal communication procurements in history. Networx will replace FTS2001 and several telecommunications agreements.

“We have watched the government’s communications demands develop over the years, and this contract allows for the continued evolution of those services before the move to Networx,” said Jerry Edgerton, group president for Verizon Federal, a sales organization within Verizon Business dedicated to serving federal government customers. “Verizon Business has earned its position as one of the top communications providers to the federal government through our continued investment in our networks and our tireless commitment to our customers’ needs.”

FTS2001 is one of the largest federal government telecommunications contracts awarded to date, providing comprehensive voice, data, Internet, video conferencing and global communications services that fulfill common-user needs government-wide. Under FTS2001, federal agencies worldwide are able to capitalize on Verizon Business’ cost-effective telecommunications services as well as its state-of-the-art Web hosting, security and data network solutions.

Verizon Business is one of the two U.S. telecommunications services providers initially awarded the FTS2001 contracts by the GSA. The company serves virtually every federal agency under the current contract, which was awarded in January 1999.

Verizon Business Listed in Leaders Quadrant

July 22, 2006

vblogowhite.gifVerizon Business has been listed by Gartner Inc., a leading industry analyst firm, in the leaders quadrant of a report entitled “Magic Quadrant for U.S. Managed and Professional Network Service Providers, 1H06.”

The latest Gartner Magic Quadrant examines network service providers that had annual network information technology (IT) service revenue of $200 million or more, directly provide IT management services in support of customer wide-area-networking (WAN) environments, and serve clients throughout the United States, among other key criteria.

A Magic Quadrant listing is significant because Gartner recommends companies use its report to find the right providers to meet their communications requirements.

“We believe our position in the Leaders Quadrant of this highly regarded industry evaluation underscores the innovation and investment Verizon Business has made in developing one of the most extensive portfolios of managed and professional networking services,” said Nancy Gofus, senior vice president and chief marketing officer, Verizon Business. “Our comprehensive global managed offerings combined with our leading network management platform IMPACT and a customer-first service delivery model offer enterprises a complete package.”

According to Gartner, the percentage of large businesses that outsource network management and operation functions will increase from 30 percent in 2006 to 60 percent in 2010. Third-party network management can help businesses enhance service levels, reduce costs and improve network visibility.

Gartner considered a number of criteria in assessing companies for inclusion in the Magic Quadrant. In addition to ability to execute and completeness of vision, Gartner examined network IT services including management, maintenance, development and integration, consulting and expense management.

As part of its assessment methodology, Gartner placed considerable focus on the relationship between managed network services providers and their customers. Through a series of customer interviews, Gartner obtained detailed customer-specific information on experiences with each provider and the provider’s execution capabilities. This information included the provider’s alignment with customer business requirements, technical migration proficiencies and operational commitments. Read the rest of this entry »

Verizon’s hurricane and fire protection

May 9, 2006

BASKING RIDGE, N.J. – Business and government customers will be able to more effectively plan, manage and overcome unforeseen events such as natural disasters, equipment failures or building evacuations by using a comprehensive portfolio of integrated services unveiled today by Verizon Business. The new group of services – called Verizon Business Resilience Solutions – addresses the gamut of business continuity preparedness, from expert assessment to robust implementation of networking and storage capabilities, so that businesses can maintain vital communications and operations systems. "All enterprises, regardless of their size or the nature of their business, require continuity planning," said Barry Zipp, vice president of Solutions for Verizon Business. "Our methodology is simple – identify industrywide business issues and develop a holistic set of solutions tailored to address individual customer requirements, simply and effectively."

Verizon's new Business Resilience Solutions portfolio addresses a wide range of business planning and disaster recovery requirements including continuity, security and productivity. Services range from traditional resilient voice and data networking, to high-availability and network-embedded applications, to new storage offerings and professional services capabilities. Read the rest of this entry »

Verizon gets RNO ATP status from Cisco System

May 3, 2006


Verizon Business announced today that it is the first major carrier to achieve the IP Telephony Remote Network Operations (RNO) Advanced Technology Provider (ATP) status from Cisco Systems®.

May 02, 2006

BASKING RIDGE, N.J. – Verizon Business announced today that it is the first major carrier to achieve the IP Telephony Remote Network Operations (RNO) Advanced Technology Provider (ATP) status from Cisco Systems®. The ATP designation is by invitation only and recognizes Verizon Business for its strength in providing the core knowledge and skills required to successfully deploy managed services to enterprise customers that have a Cisco® Unified Communications system.

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Verizon Business Adds ‘Dashboard’ to Customer Center Portal

April 21, 2006

Verizon Business, a premier provider of advanced global communications and information technology (IT) solutions, today announced the launch of Dashboard, a powerful new interface for the Verizon Business Customer Center online trouble-ticket management system. Dashboard enables eligible Verizon Business voice, IP and data customers to more efficiently manage their network resources through a single, real-time view of network alarms, trouble ticket status, network availability and service locations.

The Verizon Business Customer Center Dashboard eliminates the need to use multiple tools to track network activity. Instead, the Dashboard provides a bird’s-eye view of the network, problems and associated trouble tickets — all within a single application. It will be offered free of charge to eligible Verizon Business customers in the United States, Europe, Middle East, Africa, Asia Pacific and Latin America, starting next month.

“Dashboard is yet another example of how Verizon Business is getting closer to our customers by putting valuable tools in their hands that enhance our business relationship,” said Nancy Gofus, vice president of product management, Verizon Business. “Through this dynamic window to their Verizon Business world, our customers have more power to make the products we offer work even harder to boost their business.”

With the introduction of Dashboard, Verizon Business Online Trouble Management customers can benefit from network alarm and trouble-ticket correlation capabilities available through the award-winning, patent pending Verizon Business IMPACT network management platform. IMPACT provides Verizon Business customers with one of the most advanced, automated network fault management systems available.

“The new global Dashboard capabilities help reduce customer time spent correlating alarms, trouble tickets and associated circuit IDs, and enable faster assessment and coordination for event resolution,” said Rona Shuchat, research director, Web hosting/telecom transformation strategies for IDC, a leading industry analysis firm. “This Dashboard release is a major step forward for Verizon Business in aggregating data from multiple back-end systems to provide customers around the globe with a consolidated network-management view for monitoring, problem identification and resolution.”

Dashboard extends the workflow process to customers as well. Through a seamless single sign-on integration with Verizon Business Online Trouble Management application, customers can proactively manage incidents by updating ticket details and referring them back to the company for resolution.

The Verizon Business Dashboard also provides key performance indicators regarding the categorization and history of trouble tickets. Tickets – such as deferred-time tickets requiring customer action — are grouped for quick identification and tracking. Dashboard also provides a history of key performance indicators for trouble tickets that includes a rolling 13-month trend highlighting repeat and chronic issues.

Additionally, Dashboard keeps track of network availability by access type. Each time a user logs in, the user can immediately determine if the network is performing above the minimum acceptable quality level or if it is in a degraded or critical state. The overall network availability metrics can be viewed as a rolling “30 day” and “last 24 hours” window to pinpoint when incidents occur.

In the future, Verizon Business plans to enhance the Dashboard capabilities to include the introduction of network traffic utilization key performance indicators, configuration management tools to monitor order provisioning and inventory, as well as application management visibility into Web hosting and network security threats.

Verizon Business’ Managed Network Services Help Casella Waste Systems Inc. Improve Operations

April 18, 2006

BASKING RIDGE, N.J. — Verizon Business today announced that Casella Waste Systems Inc., a regional solid waste and environmental services company, is upgrading its network with Verizon Business' Premium Managed Private IP service. Verizon Business will provide complete network oversight, providing Casella with the capabilities and flexibility to help it improve its business operations.With the transition of Casella's 88 nationwide locations from managed frame relay to a secure IP environment, Verizon Business will be responsible for Casella's network operations, including monitoring, management, security and remedying of any issues and will also resolve hardware and software problems.

"Verizon Business excels at helping customers such as Casella transition to IP at their own pace and in a manner that fits their business," said Steve Young, group president for Verizon Business commercial accounts. "With the depth and breadth of our managed services and Private IP offerings, we tailor innovative, customized solutions that can deliver a competitive advantage for our customers."

Christopher Hubbard, vice president of information systems at Casella Waste Systems, said, "By making the move to IP, we've put more flexibility into our network, enhanced connectivity capabilities for our employees and essentially taken our business operations to a new level. Since we have limited IT staff resources at our remote locations, Verizon Business delivers the full-service we require to manage and maintain our network, so we can focus on our core business."

As part of its fully managed Private IP solution, Casella Waste Systems benefits from Verizon Business' technical expertise in fault remediation, configuration management and industry-leading service level agreements. Verizon Business continually monitors the health of Casella's Private IP network across all access points, the transport layer and customer premises equipment. In the event of a potential fault condition, Verizon Business' award-winning IMPACT management platform with patent-pending Rapid Fault Isolation automatically troubleshoots the network, creates any necessary trouble tickets, and promptly notifies the customer of issues — all within 15 minutes and without any human intervention.

In addition to the managed Private IP Service, Casella Waste Systems also uses Verizon Business' long-distance, Internet access and conferencing services.

Today, Verizon Business manages over 3,300 customer networks in 149 countries, including overseeing more than 25,000 non-Verizon connections from 60 network providers around the world. As the former MCI, the company received the 2005 Frost & Sullivan Customer Service Leadership Award and the 2005 InfoWorld 100 Award. Verizon Business has a legacy of service and innovation in network management, including industry-leading service-level commitments.