Qwest Communications International Inc. received multiple best-in-class honors from wholesale customers using metro services in a survey conducted by Atlantic-ACM, a research consultancy serving the telecommunications and information industries. The survey results are detailed in Atlantic-ACM’s 2006 Metro Carrier Report Card: Business and Wholesale.
Specifically, Qwest was rated in first place for customer service and provisioning among all regional Bell operating companies and incumbent local exchange carriers by wholesale customers with a large telecommunications spend. On the product side, wholesale customers scored Qwest’s local voice services, transport services, SONET services and direct Internet connection products highest among all carriers, earning Qwest four Metro Carrier Excellence Awards.
“Nothing is more important than how our customers view us, and, therefore, nothing is more complimentary than knowing they believe we’re doing better than most in service, product portfolio and other key measures,” said Roland Thornton, executive vice president, wholesale markets for Qwest. “Even so, we never stop striving for more. We continue to launch competitive new offerings and pursue ways to make Qwest the easiest service provider with which to do business.”
The Atlantic-ACM 2006 Metro Carrier Report Card evaluates the performance of metro carriers by their wholesale and business customers and is based on more than 5,000 individual carrier evaluations.
This is the second time this year that Qwest’s wholesale division has been recognized by customers. Earlier in 2006, Qwest was honored for the best provisioning and sales force in the Atlantic-ACM’s report titled, U.S. Wholesale LD: Carrier Report Card 2006-2010.
“In 2006, Qwest delivered numerous value-add solutions to wholesale customers, including a new platform for converged offerings, called Qwest IP Solutions, and a new contracting vehicle for commercially negotiated agreements,” continued Thornton. “We continuously show our leadership in wholesale with our innovative and forthcoming approach to this market. For that reason, the wholesale market continues to be one of the many highlights of Qwest’s ongoing success.”
Qwest Wholesale is responsible delivering voice, data and Internet solutions to competitive local exchange carriers (CLECs), rebiller companies, wireless providers, cable companies and other wholesale customers. The group includes more than 1,000 employees and is responsible for more than $3.5 billion of Qwest’s annual revenue. For more information about Qwest’s wholesale services, please visit http://www.qwest.com/wholesale.