Qwest has signed a three-year data networking and Voice over Internet Protocol (VoIP) agreement worth $3.8 million with Willamette Dental, one of the largest managed dental care providers in the Northwest. Willamette Dental provides full-service dentistry at office locations in Idaho, Oregon and Washington state.
Using its iQ Networking, Qwest’s wide-area network (WAN) solution, Qwest will connect 69 Willamette Dental locations and be the company’s exclusive network provider for voice and data services. Qwest iQ Networking service will enable Willamette to better manage call volumes and transfer large amounts of complex data over a secure and reliable network, offering the practice’s clients a higher level of customer service. Additionally, Qwest services will enhance Willamette’s VoIP applications, managed by Qwest. Willamette uses VoIP to transfer calls to its call center, from which the dental provider can manage customer requests.
“The deployment of Qwest’s next-generation technology brings a great deal of flexibility and efficiency to our business, resulting in improvements in the way our patients are served,” said Don Mason, director of information technology for Willamette Dental. “Qwest was easy to work with throughout the deployment process, and we see the return on investment from upgrading our telecommunications infrastructure.”
“Willamette Dental is a longtime Qwest customer, and transitioning to a WAN solution will allow the company to better serve customers and improve operations,” said Tom Richards, executive vice president, Qwest business markets group. “Migrating from a frame relay network to Qwest iQ Networking service will allow Willamette to enhance many of its business needs, and Qwest is pleased to provide all of the benefits of a centralized voice and data infrastructure.”
Qwest launched iQ Networking in early 2004 as the company’s convergence platform supporting any number of applications, such as VoIP, messaging and other IP communications. Qwest iQ Networking focuses on solving business problems, reducing total cost and delivering an unparalleled customer service experience.